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Analyst, Proj/Prog Mgmt - IT

Project/Program Mgmt - IT
17000X7U Requisition #
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The Quality Operations Analyst for Online Quality will assist in improving the customer experience on Dell online properties by ensuring high quality data and accurate content is always shown to customers. The Analyst would conduct content quality audits and assist in driving improvements in error reduction through prevention and quick resolution. She/he will work with global teams to provide clear guidance on issues that need to be resolved as well as determine the severity of issues to prioritize.

Ideal Candidates should have about 3 - 5 years of industry experience; preferably from the eCommerce space as a product expert in a data-oriented environment with a strong focus on accuracy, and meeting tight deadlines.

Summary of key requirements:

  • Graduates in any discipline
  • Good understanding of online marketing terms is desirable
  • High standard of written and verbal English
  • Ability to learn new technologies and thrive in a fast-moving operational environment
  • Strong tactical execution skills, attention to detail and accuracy essential
  • A positive team player with excellent interpersonal skills
  • Ability to remain focused in a sometimes pressurized working environment
  • Prior knowledge of Dell CMS is an advantage; but not essential - full training will be provided
  • Willing to work in rotating day shifts

Technical Skills (preferred):

  • MS Excel - good to intermediate.
  • Intermediate SQL & VBA experience
  • ASP
  • Strong Analytical skills
  • Intermediate hardware knowledge


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