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Application Onboarding Project Manager - Dell SecureWorks - Bucharest, Romania

Project/Program Mgmt - IT
17000XBJ Requisition #
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The Application Onboarding PM position is a role with high visibility and significant responsibility for the deployment of managed security services to new and existing Dell SecureWorks customers. The PM is responsible for providing end-to-end cross-discipline leadership throughout the MSS Service Deployment lifecycle, and coordinating with various groups within the MSS business unit to ensure on-time and successful project deployments with a high degree of customer satisfaction, in accordance with Dell SecureWorks MSS's defined deployment processes. The Application Onboarding PM manages each aspect of the service deployment project including project initiation, solution design, provisioning, service activation and transition to ongoing service delivery. The deployments that the Application Onboarding PM manages are varied in scale with significant tactical, financial or strategic implications for Dell SecureWorks.

Essential Duties & Responsibilities

• Manage multiple customer deployments simultaneously, juggling activities and priorities accordingly.
• Provide revenue-related projections on an ongoing basis based on varying degrees of completion of the deployments.
• Facilitate decision making with customer stakeholders, balancing the needs of different constituencies and facilitating consensus in the customer's organization.
• Identify, prioritize, mitigate, manage and resolve project issues, constraints, dependencies and risks in conjunction with the customer.
• Define and manage critical success factors in conjunction with the customer.
• Communicate ongoing status and issues to the customer and escalate critical conditions to internal Dell SecureWorks management.
• Create and manage overall project plans for customer deployments.
• Coordinate and manage project schedules, meetings, and other related project activities.
• Proactively ensure successful completion of all owned implementation related projects.
• Be a key contributor for continuous improvement of PM best practices, using innovative ideas to increase effectiveness and efficiency of the Deployment team.
• Seek out continuous education around the technical and procedural components of the various MSS services in order to better serve the customer and guide them through the deployment.
• Exemplify excellent Customer service delivery by ensuring all Customer needs are being addressed and regular communication and feedback is occurring.
• Support Dell SecureWorks sales, contracts and billing, and Secure Operation Center (SOC) teams by completing project, service, and process related requests.

Knowledge, Skills, & Abilities

• Ability to learn the defined implementation process and execute accordingly.
• Ability to manage time and balance priorities in order to progress through concurrent projects.
• Ability to work independently or as part of a collaborative team.
• Posses a vested interest in the success of assigned projects.
• Strong familiarity with project planning concepts.
• High-level proficiency with MS Excel, Word, Outlook, and Project.
• Easily adapt to various applications and tools utilized by the Deployment team.

Education and Experience:

• Preference will be given to PMP (PMI)/similarly credentialed candidates
• Min. Bachelor's degree from 4-year college/university PMI or PMP certified
• 5 years+ project management experience
• Excellent written, verbal communication skills
• Strong MS Excel, Word, PowerPoint, MS Project skills


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