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Consultant Business Operations

Business Operations
17000W2C Requisition #
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This role is critical as it is the interface between regional stakeholders and the project team that will build and transcend the way that Dell markets to our customers. The candidate will help transform Dell Marketing in a progressive agile methodology. The focus of this role will be to ensure regional teams requirements and needs are advocated for and implemented in the new solution. They will help to develop and communicate business impact as we transform our Marketing strategy.
  • Work with the regions business contact(s) to establish business benefits, sprint prioritization input, & to ensure continued buy in and adoption of the new solution by the business
  • Coordinate within the team with Data & Strategy Lead and Global Marketing Infrastructure lead to ensure understanding of business requirements
  • Transition planning & "hand off" training to appointed business lead/team members for CRM function infrastructure function
  • Continue Business Continuity function as a RTB lead coordinating with the business assigned
  • Own relationship between CRM and System Integrators - create unified regional voice
  • Cross regional sync within the B2B team to provide an overall picture of needs for the Commercial organization to Data & Infrastructure leads
  • Gather requirements / Training / Testing / Release Planning and coordinate & communicate roadmap/sprint planning with the business for releases, business testing, & results

  • Develop KPI's and document and prioritize business impact & prioritization of requirements
  • Database marketing experience with multi-touch targeted communication strategies
  • Relationship building and influencing with regions
  • Demonstrated ability 'run the business' while 'changing the business'
  • Ability to present to executives on a quarterly basis
  • Review vehicle and business health reporting to ensure campaigns are delivering results consistent with objectives
  • Influencing skills
  • Ability to analyze business impact and draw conclusions of prioritization
  • Relationship Building skills
  • Project management skills
  • Database / Marketing Operations experience preferred
  • Dell sales process knowledge preferred
  • Dell Marketing knowledge preferred
  • Ability to create a holistic strategic shared vision
Company Description

With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell's team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach

Why work with us?

- Life at Dell means collaborating with dedicated professionals with a passion for technology.
- When we see something that could be improved, we get to work inventing the solution.
- Our people demonstrate our winning culture through positive and meaningful relationships.
- We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
- Our team members' health and wellness is our priority as well as rewarding them for their hard work.

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.


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