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Manager 2, IT Security - SecureWorks

IT Security
17000WRI Requisition #
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Manager, IT Security - SecureWorks

SecureWorks is a global leader in providing intelligence-driven information security solutions. We play an important role, as no organization in the world is immune from cyberattacks and the nature of the attack is changing every day. Internet security is a problem that will never be solved. Unlike point products that address a specific technology issue, we attack the problem holistically by analyzing threat actor tactics, techniques and procedures, and develop solutions using best-of-breed technologies to protect our clients. We are one of the best in the world at understanding the threat.
In short, we give our clients an early warning capability. SecureWorks was founded in 1999 and headquartered in Atlanta, Ga., with offices in all the major security markets around the globe. We have more than 2,000 team members, and partner with more than 4,200 clients in 59 countries to keep the bad guys out of their networks. We've been consistently recognized by industry analysts, readers' polls and as a leader in the Gartner Magic Quadrant for managed security services, worldwide.

Role Overview
This position is responsible for leading a team of highly skilled Security Analysts and Engineers who are responsible for L1/L2 incident escalations related to network application outages or the health of security devices, specifically firewalls, web application firewalls (WAF) and intrusion prevention (IPS)/Intrusion Detection (IDS) devices. The Network Security Manager for Health and Triage is a critical managerial position within the Dedicated Teams' organization with high visibility and significant responsibility supporting one or more of Dell SecureWorks' largest, global customers who have contracted for Managed Security Services. This individual is responsible for providing direction, leadership, and mentorship to geographically dispersed technical personnel and as part of a broader 24x7x365 service delivery environment. Team members reporting into this position support Dell's global customer(s) through incident escalations related to the management and/or monitoring of key security technology including Juniper firewalls and IPS, Check Point firewalls, Imperva WAF and Citrix NetScaler WAF. In addition to supporting all aspects of operational support this individual will also be responsible for administrative tasks related to supporting internal reporting employees which include, but are not limited to, annual performance reviews, reviewing tickets and other work performed by their staff, building and supporting service performance metrics, and developing employee's career growth.

Role Responsibilities
-Directs and leads the efforts of others in the achievement of the strategic and operational objectives of the group located across multiple locations in a 7x24x365 environment. Locations of team members include Dell SecureWorks' SOC facilities.
-Accountable for day-to-day operations of an area managing processes, programs and/or initiatives including the establishment and influence of operating policies while managing costs and methods
-Manages the hiring, staffing and maintaining of a diverse, efficient and effective work force
-Regularly meet with direct reports for feedback, mentoring, support, and career development including performance expectations and pay discussions
-Track and manage team member productivity through metrics reporting and ticket review
-Directs the use of controls, tools and best practices into an environment to identify anomalous events and security infractions that may exploit system vulnerabilities reducing their impact
-Coordinate with other teams ensuring a smooth workflow transition
-Act as a customer liaison and assume responsibility for escalations when necessary
-Adapts communication techniques for audiences at multiple levels including frequent communication with internal and external contacts at various management levels to obtain and allocate resources to complete specific phases of projects or business opportunities
-Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management
-Provide on-call managerial support for Operations to key customers

As a managed security provider, SecureWorks expects its employees to understand and apply commonly known security practices and possess a working knowledge of applicable industry controls such as NIST 800-53. Employees will be expected to acknowledge their security responsibilities in writing prior to gaining access to company systems. Employees will be required to maintain a working knowledge of local security policies and execute general controls as assigned.

-Undergraduate degree or 10+ years of relevant work experience
-4+ years managerial/leadership experience
-Dedication to client service and passion for learning as well as information security
-Well spoken, articulate, proven attention to detail, with excellent writing abilities. Must be able to communicate technical details in a clear manner to multiple organizational levels
-Ability to coach and mentor all levels of skills sets within the team
-Excellent problem solving skills and keen ability to diagnose and troubleshoot technical issues
-Working level understanding of enterprise security platforms, including but not limited to, technologies from the following vendors; Check Point, Juniper, Cisco and Citrix
-Experience working in an enterprise-level support environment
-Intermediate knowledge of Linux administration with command line and system knowledge
-Security fundamentals and knowledge of best practice security methodology

Atlanta, GA

SecureWorks is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. SecureWorks encourages applicants of all ages.


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