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Online Support Video Consultant

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Project/Program Mgmt
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17000TVI Requisition #
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The eServices Online Support Video Consultant is a key member of the eServices Online Support Content team and helps shape, guide and manage the evolution of the Support Site. This video consultant works closely with business, technology, offer and product leaders across all of Dell EMC, partners and members of the leadership team.

Responsibilities
  • Governs the process around video creation, maintenance, globalization, and deployment for Dell Support & Deployment Services
  • Collaborates with subject matter experts and video producers to identify content gaps
  • Drives business needs for IT capabilities for video platform and content management systems supporting video
  • Manages projects, or specific activities related to projects within given constraints of scope, schedule, budget, and quality through the duration of the project
  • Allocates work among team members and provides guidance on a regular basis
  • Conducts periodic reviews to ensure project is on track and conducts post-project reviews
  • Ensures all project documentation is kept up to date and communicated to the relevant stakeholders on a timely basis Utilizes relevant project management tools, systems, and applications
  • Defines supporting and/or driving process improvements
  • Cross-functional interaction with Technical Support, Product Group and IT
  • Identify, quantify, present and drive impact-oriented actions using advanced analytical tools
  • Work on complex problems where analysis requires in-depth evaluation, escalation, and functional/feasible solutions.
  • Respond to online service issues in a timely fashion to minimize the impact to customers - Participate in testing, deployment, tracking and maintenance activities


Required
  • Understanding of video production roles and responsibilities, workflows, and standards
  • Demonstrated capability with video production software (Adobe Creative Cloud suite - specifically Premiere Pro and After Effects)
  • Understanding of online video technologies, platforms, and distribution standards including Ooyala, YouTube, and Brightcove
  • Deep understanding of the Dell EMC customer journey
  • Capable program / project manager: Effective in general team leadership / facilitation skills; leading strategic projects.
  • Able to lead teams in formulating metrics and goals and creating and executing actions ensuring obtainment.
  • Demonstration of the ability to work complex problems where analysis requires in-depth evaluation.
  • Sound judgment within broadly defined practices and policies in selecting and methods, techniques, and evaluation criteria for achieving results.
  • Demonstration of consistent performance in meeting budgets, schedules, and general performance requirements individually and as a project team leader.
  • Strong organizational agility. Understanding of current New Product and Sustaining team structure and ability to harness understanding and existing relationships.
  • Ability to identify potential process weaknesses and able to provide corrective guidance and improvement recommendations. Able to drive complex problem solving strategies across functional organizations.
  • Long range strategic planning skills with the ability to articulate vision at team, managerial, and executive level.
  • Demonstrated ability to manage multiple programs / projects simultaneously; setting priorities and working independently under aggressive timelines.
  • Ability to represent eServices on various cross-functional teams.
  • 12+ years of related experience in a professional role with a Bachelor's degree
Preferred
  • BPI skilled with Green or Black Belt certification preferred
  • Project Management Professional (PMP) Certification preferred
  • Familiarity with Content Management Systems
Company Description:
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell's team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us?
Life at Dell means collaborating with dedicated professionals with a passion for technology. When we see something that could be improved, we get to work inventing the solution. Our people demonstrate our winning culture through positive and meaningful relationships. We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. Our team members' health and wellness is our priority as well as rewarding them for their hard work.

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.

17000TVI

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