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Sr Analyst, IT Security - SecureWorks

IT Security
17000XP5 Requisition #
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Network Security Sr. Analyst - SecureWorks
SecureWorks is a global leader in providing intelligence-driven information security solutions. We play an important role, as no organization in the world is immune from cyberattacks and the nature of the attack is changing every day. Internet security is a problem that will never be solved. Unlike point products that address a specific technology issue, we attack the problem holistically by analyzing threat actor tactics, techniques and procedures, and develop solutions using best-of-breed technologies to protect our clients. We are one of the best in the world at understanding the threat.
In short, we give our clients an early warning capability. SecureWorks was founded in 1999 and headquartered in Atlanta, Ga., with offices in all the major security markets around the globe. We have more than 2,000 team members, and partner with more than 4,200 clients in 59 countries to keep the bad guys out of their networks. We've been consistently recognized by industry analysts, readers' polls and as a leader in the Gartner Magic Quadrant for managed security services, worldwide.

Role Overview
Network Security Sr. Analysts provide network and data security functions for SecureWorks. Analysts provide excellent customer service while evaluating the type and severity of security events and having in-depth understanding of exploits and vulnerabilities. Sr. Analysts will also answer inbound phone calls, address customer emails, prepare and implement changes on network security devices such as Intrusion Detection Systems, Intrusion Prevention Systems, Web Application Firewalls and other Unix/Linux based security platforms. Additionally, this position also provides basic level troubleshooting support for our 3rd Party IDS/IPS/WAF devices, internally developed iSensors and resolve customer issues by taking the appropriate corrective action, or following the appropriate escalation procedures.

All work is tracked via a ticket based CRM system. Applicants must demonstrate exceptional attention to detail, possess analytical and troubleshooting skills, be capable of maintaining high levels of customer satisfaction, and be able to work in a team orientated environment.

Role Responsibilities
-Responsible for making basic device configuration changes and working with customers to troubleshoot network and security related issues
-Interact with host and network based network intrusion detection devices and other security systems via proprietary and commercial consoles, both local and remote
-Responsible for answering inbound calls and emails from customers, create tickets for all work, and address customer requests or issues
-Meet service level objectives related to device change processing
-Set clear expectations and provide timely follow-up to customers as appropriate
-Work within a 24x7 shift-scheduled security operations environment
-Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management
-Maintain keen understanding of evolving Internet threats to ensure the security of SecureWorks' customers' networks
-Learn prerelease products in the area(s) of support responsibility in order to support devices when released
-Participate in knowledge sharing with other analysts and develop customer solutions efficiently
-Perform other essential duties as assigned

As a managed security provider, SecureWorks expects its employees to understand and apply commonly known security practices and possess a working knowledge of applicable industry controls and frameworks such as NIST 800-53, ISO27K, etc. Employees will be required to maintain a working knowledge of local security policies and test IT controls as assigned.

-Good understanding of NIDS/NIPS, HIDS/HIPS and WAF platforms. Significant experience with Linux, UNIX, Windows. Thorough understanding of the OSI model, including TCP/IP and key application level protocols
-Understanding of basic network services, exploits, vulnerabilities and attacks. Basic networking expertise and understanding of routing principles and networking fundamentals, well known protocols, command line interfaces. Basic to intermediate understanding of regular expressions
-Basic understanding of Packet Analysis Tools (TCPDUMP, Wireshark, Ngrep, etc.)
-Excellent problem solving skills and keen ability to diagnose and troubleshoot technical issues. Well-spoken and articulate containing an attention to detail with excellent writing abilities.
-Must be able to communicate technical details in a clear, understandable manner. Dedication to customer service and passion for learning and security
-Experience with 3 rd party technology such as SourceFire, CheckPoint, Cisco, TippingPoint, and Imperva

-Undergraduate Degree in a technical field such as Computer Science, Information Technology and 2-4 years of relevant experience or Graduate degree and 0-2 years of relevant experience
-CCNA Certification a plus
-GIAC, GCIA, GCIH, GWAPT, GSEC or similar certification a significant plus

Providence, RI, Atlanta, GA

SecureWorks is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. SecureWorks encourages applicants of all ages.


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